Top Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd

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Jobs Opportunities at Kilimanjaro Co-opej (KCBL) Kilimanjaro Co-operative Bank Limited (KCBL) is the only Co-operative Bank in the country, Headquartered in Moshi – Kilimanjaro, is fully fledged  Bank owned by Co-operatives and private business entities. Read this 8 Most Important Factors in Choosing a Job | Job Search Tips 2021

The Bank is ambitiously reorganizing its business model and implementing growth strategy to widen nationwide outreach and network expansion to support government    Co-operative movement agenda and mass market financial inclusion for Co-operatives, retail and SMES across the country.

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To deliver its strategic agenda and lasting customer experience, the BANK is seeking to recruit professional, competent and experienced Tanzanian to grow their careers and fill the following vacant positions listed below;

SALES AND SERVICE OFFICER (1 POSITION)

Terms: Permanent

Reporting to: Team Leader- Customer Experience.

Placement: Branch

Work Station: Moshi-Kilimanjaro

JOB PURPOSE: Provide best of class customer services and product selling and cross-selling support to meet customer’s expectation and deliver value to the bank and lasting experience to the customer.

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ACCOUNTABILITIES:

• Offer the best of class front office service management receiving and working on customer feedback
• Attend and respond to customer inquiries quickly and attentively as per agreed SLA and TAT

• Flexibility to sell and cross-selling back products, services while receiving and authorizing payments instruments, cheques and digital channels
• Manage and promote customer usage of alternative banking and digital channels
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new service and products available

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• Daily planning and execution of sales in relation to driving new customer to bank, cross selling and up selling of bank products and services.
• Provide world class and lasting customer experience to aid in business solicitation from customer to ensure business growth in line with bank business growth strategies.
• Reconcile front office registers, card and PIN issues,  books of accounts to ensure proper records keeping to guaranteed operational safety and excellence
• Open accounts and customer card request to ensure that customers’ accounts are opened in line with bank policies and procedures
• Build positive working relationship with existing customers for repeat businesses.
• Identify and contact potential customers to increase customer base.
• Develop customer retention and outreach strategies.
• Multi-task and flexibility to sell and cross sell bank products and services
• Handle, resolve and report customer complains quickly as per agreed Service level agreement (SLA)

SKILLS AND KNOWLEDGE – Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd

• In-depth knowledge of bank products, services and process
• Excellent communication and interpersonal skills
• Ability to multitask and result orientation. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd

QUALIFICATION AND EXPERIENCE 

• Bachelor Degree in Commerce, Business Administration or any other related disciplines.
• Professional Banking Certification will be an added advantage.
• At least 3 years’ experience in banking operations and customer service management

BRANCH QUALITY ASSURANCE (1 POSITION)

Terms: Permanent

Reporting to: BRANCH MANAGER

Placement –Branch

Station: Moshi-Kilimanjaro

JOB PURPOSE: 

Ensure operational and regulatory compliance at branch guided by operating Manual, Management circulars, procedures, rules and regulations, policies, BOT guidelines and ensuring the Bank’s assets are safe and securely kept.

ACCOUNTABILITIES

• Ensuring that all processes/operations are done as per documented internal controls/procedures
• Independently report as per governance process all control breaches at the branch as soon as they detected. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Minimizing the risk of fraud and forgeries by proactively reviewing the branch control environment and advising the supervisors of the suspicious actions, character, willful transactions, non-compliance etc. by staff, customers or outsiders.

• Reviewing all day’s work to ascertain compliance and genuineness of the processed transactions.
• Ensure relevant charges and commissions have been made and posted to respective accounts.
• Ensure that all branch registers are checked and signed off daily and relevant role players perform their work as per documented procedures and report any noted anomalies for correction.

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• Ensure that all reconciliations including those for house accounts, plastic cards and PIN mailers are checked and signed off daily and relevant role players perform their work as per documented procedures and report any noted anomalies for correction.
• Independently conduct control surprise checks as per governance process.
• Review and sign loan disbursement checklists before disbursement and in case of any discrepancy notify the concerned staff to make the necessary correction(s).
• Check inward and outward mails to ensure all are processed appropriately.
• Verify Banks’ assets against the register periodically as per policy
• Prepare daily, monthly and quarterly reports to relevant Head Office Counter parties and copy the same to Branch Manager/Director.
• Follow up internal and external audit queries at the branch and advice the branch Manager/Director accordingly.

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• Strictly following, fixing and closure the last audit issues.
• Sensitizes staff through Morning session of the mistakes committed by them in order to enlighten them of their continuing mistakes and control breaches.
• Ensure corrective measures are taken on observed anomalies in branch visit report
• Ensure branch compliance to AML policy. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Timely reporting suspicious transactions, Risk events & incidences as per the procedure and whistle blowing policy.
• Visit branches under your supervision for snap check and risk assessment review as per standard checklist.
• Any other duties as may be assigned by Branch Manager and/or higher authority

     SKILLS AND KNOWLEDGE 

• In-depth knowledge of bank process, products, services and delivery channels.
• Excellent communication skills, good interpersonal skills and ability to multitask,
• High level of Integrity, honest and trustworthy to confronts unethical behavior quickly
• Encourage full disclosure of mistakes with unwavering fidelity. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Self-driven, values based innovative, independent adaptive and results oriented person

QUALIFICATION AND EXPERIENCE

• Bachelors’ Degree in a business-related field
• Master’s degree in Business Administration and Certified Professional Banker will be an added advantage,
• At least 5-years’ experience in banking operations, business and credit management functions

TEAM LEADER- CUSTOMER EXPERIENCE (1 POSITION)

Terms: Permanent

Reporting to: Branch Manager

Placement:  Branch

Station: Moshi-Kilimanjaro

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JOB PURPOSE: 

Assist Branch Manager in providing overall leadership to the branch team, deliver excellent and lasting customer experience while ensuring operational excellence within the Branch.

ACCOUNTABILITIES:

CUSTOMER SERVICE AND EXPERIENCE.

• Build a strong customer relationship management strategy to ensure customer satisfaction.
• Ensure customers are migrated to alternative banking channels to increase usage, adoption and digital on boarding.
• Ensure branch staff maintain good relationship with customers.Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Ensure pro-active service to customers and full implementation of customer service standards as per the CRDB Service Commitment.
• Monitor and evaluate how customer queries and complaints are being handled and manage complex and escalated customer service issues to improve customer satisfaction.
• Investigating and solving customers’ problems, which may be complex or long-standing, customer service assistants have passed that on.
• Processing customer complaints, comments and feedback while working to resolve any issue.
• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.

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• Work independently and takes ownership of issues, including accurate and proper records management and tactful resolutions of queries and escalations from both internal and external customers.
• Record and file customer correspondence to improve customer experience.
• Respond to customer service issues in a timely manner. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Ensure clear and logical queue management and optimize number of tellers in the cubicles at any point of time during the day including active follow up on teller efficiency.
• Ensure that branch premises are properly maintained and aligned to the Bank is marketing guidelines.
• Lead, Supervise and Manage day-to-day branch service with focus on consistent delivery of excellent customer experience.
• Monitor, coach, guide bank officers on the quality of service offered to customers, and ensure consistence service is offered to customers.
• Manages all resources at the banking hall in support of the Branch Manager to ensure adequate resource/ capacity. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Ensure the necessary resources for branch front office staff are in good working condition to offer quick and quality service to customers as per SLAs.
• Manage front office staff to always be presentable wearing uniforms and name tag clearly visible as per HR policy and procedures.
• Ensure marketing materials including brochures are available and displayed.

RELATIONSHIP MANAGER-BUSINESS BANKING (1 POSITION)

Terms: Permanent

Reporting to: Head Retail & Business Banking

Placement: Head office

Station: Moshi-Kilimanjaro

JOB PURPOSE

• Assist head of Retail and business banking to develop, plan and execute diversified business growth strategy
• Execute follow the money strategy and acquire new business while deepening existing business relationships to ensure business retention, more revenues and  efficiency
• To acquire new business and manage existing business relationships with investors and customers focusing on co-operatives, SMEs, MSEs and retail segments
• Provide Leadership to the business banking team identifying talents, coaching, mentoring and training  subordinates to deliver productivity
• Manage relationships and reputations of the bank with the key stakeholders, investors, cooperatives and Government entities.

ACCOUNTABILITIES

• Manage and acquire diversified business lines, Deposit and loans growth, accounts opening, interest and non-interest income and retain existing and potential customers.
• Manage growth (in number and value) and quality loan portfolio within agreed and budgeted volumes year by year.Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Manage and deliver business and financial performance consistently within the set business objectives and projected profitability, efficiency and productivity ratios.
• Ensure that the operational expenditure is well managed within the approved budget to deliver efficiency and cost-effectiveness

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• Ensure business risk management, adherence to governing tools and effective controls policies and procedures are at all-time adhered to and all variances are timely reported
• Review and act on Financial and MIS reports for quick and objective decisions and projections of business growth and addressing challenges
• Undertake business process review and streamlining to address bottlenecks and deliver fast turnaround time for credit processing and approval
• Manage and deliver exceptional customer services and experience  to meet customers’ satisfaction with agreed Turnaround time (TAT) and SLAs and KCBL service charter and values
• Manage, oversee and resolve all requests, inquiries and complaints that arise from customers and stakeholders within acceptable TAT

OTHER RESPONSIBILITIES:

• Provide leadership to the team and Assign duties and responsibilities to your team members with clear KPIs and timelines
• Manage subordinates performance and development (training, exposure  and succession plan)  according to approved Human Resources Policies and procedures
• Perform any other duties as maybe assigned by  Head Retail & Business Banking

SKILLS AND KNOWLEDGE 

• In-depth knowledge of sales tactics, operations, business management, relationship management and customer services competencies
• Good interpersonal skills  and ability to multitask delivering results
• Demonstrate leadership capabilities and business acumen
• Analytical and presentational skills and ability to work well under pressure with strict deadlines and limited supervisio

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QUALIFICATION AND EXPERIENCE

• Minimum Bachelor’s degree in Business related (or similar).
• Possessing Master degree and Professional qualification will be an added advantage.
• At least 5 years’ experience in business banking and operations management.

HUMAN RESOURCES BUSINESS PARTNER (HRBP) (1 POSITION)

Terms: Permanent

Reporting to: Head of Finance and Administration

Placement: Head office

Station: Moshi-Kilimanjaro

JOB PURPOSE

Human Resource Business Partner shall assist the bank to provide strategic guidance in human resources management function of the Bank to optimize HR in executing bank Business Strategy and in line with operating policies, Personnel Manual, Circulars and directives issued from time to time by Management and the Board of Directors.

ACCOUNTABILITIES:

• Plan, direct and control the human resources activities of the Bank including recruitment and selection, training and staff development, compensation, rewards and benefits, safety and health, welfare and  industrial relations
• Develop and implement human resources strategies in relation to personnel policies, procedures and practices.
• Recommend the development of employee terms and conditions of service.
• Advice heads of business units on the administration and interpretation of staff regulations and conditions of service and personnel policy of the Bank.
• Lead, manage and develop the human resources department team, services and functions.
• Develop and monitor the implementation of the bank-wide Performance Management Systems (PMS).

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• Oversee and administer performance management system for senior staff.
• Develop, control and oversee the implementation of bonus and incentive schemes.
• Oversee and administer Staffing and Succession Plans.Oversee the implementation of bank-wide training and development programs.
• Develop and oversee implementation of high potential and senior cadre’s career development plans. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd

• Develop and monitor the implementation of remuneration and benefits scheme.
• Develop staff communication strategy.
• Maintain an efficient human resources management Information System
• Develop and implement human resources information system (HRIS) policy and advice on appropriate systems acquisition and use.
• Oversee recruitment and selection of staff.
• Develop policies, procedures and systems aimed at attracting and retaining high caliber employees.

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• Oversee employee relations to provide a constructive and harmonious working environment.
• Liaise with the Secretariat Department to obtain professional legal guidance and support in the application and administration of labor laws and other related legal matters.
• Prepare and control approved departmental annual budget
• Review and authorize staff payments and payroll within approved limit.
• Conduct regular training to Bank staff on matters pertaining to human resources management and general management. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Network with other human resources professionals and maintain up to date information of developments and best practice in the human resources field to facilitate the Bank’s ability to proactively update its practices and policies and remain competitive.
• Perform any other duties as may be assigned from time to time by Head of Finance and Administration

SKILLS AND KNOWLEDGE

• In depth knowledge and conversant with labour law,
• In-depth knowledge and experience in  Human resource business partnership, HR talent management and performance management,
• Good interpersonal skills  and ability to multitask delivering results, Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Demonstrate leadership capabilities and business acumen,
• Analytical and presentational skills and ability to work well under pressure with strict deadlines and limited supervision.

QUALIFICATION AND EXPERIENCE

• Minimum Bachelor’s degree in Human Resource/Public Administration or Business Administration (or similar).
• At least 5 years’ experience in banking business and operations management.

HEAD OF ICT AND DIGITAL TRANSFORMATION (1 POSITION)

Terms- Contract/Renewable on Performance

Reporting to: GENERAL MANAGER

Placement-Head office

Work Station: Moshi-Kilimanjaro

JOB PURPOSE: 

• Shall be responsible for overall ICT strategic planning, core banking management, process automation and innovations.
• Develop, execute and manage bank ICT and Digital transformation strategy to support business growth while ensuring system robustness, efficiency, all the time availability and accessibility
• Develop and execute bank communication governance framework and infrastructures that provide seamless processes and lasting customer experience.
• The Job holder is expected to Assist General Manager in providing ICT Strategic insight, governance and business continuity management while working with head of business units to drive and develop digital transformation journey that would deliver diversified growth strategy, improved TAT and operational excellence

  ACCOUNTABILITIES: Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd

• Overall accountability for planning, executing and manage ICT networks, systems, infrastructure and digitization strategy
• Develop, plan and execute ICT Security, networks and Governance frameworks
• Provide overall leadership to ICT team, skills and talent  acquisition
• Acquire, upgrade  and manage  robust and scalable core banking system
• Support business growth strategy by ensuring all time availability, accessibility and efficient core banking system. Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd
• Acquire and implement alternative banking channels to deliver seamless process and follow the money competitive edge

• In collaboration with business units, develop and execute digital transformation journey and process automation for the Bank
• Develop, maintain and ensure all time data replications and business continuity of DR site.
• Training users on new system upgrade to enhance their efficiency.
• Configuring new equipment e.g. personal computers, printers, modems, laptops, etc.
• Evaluating, Implementing, and managing the best practice for ICT systems security.
• Ensuring a secure environment for equipment and safe operation in machines.
• Ensuring communication equipment and systems are in safe  working condition.
• Ensuring compliance with and adherence to ICT procurements policies for system equipment, machinery and software terms and conditions and warranties.

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• Take lead for innovations and advising management on acquisition of system hardware, software, machinery, equipment and services.
• Manage and ensure core and all peripheral systems are up and running to support business and operations.
• Ensuring safe and proper control of access to Server Room and Data Recovery Centre.
• Develop ICT Policy and Procedures and ensure user adherence to the same.
• Advice Management on acquisition of modern and the best ICT technology for banking operations.
• Ensure compliance to systems access right matrix, system audit trails and password.
• Updates compliance database/system with compliance findings by BOT Inspectors, External Auditors and Internal Auditor.
• Liaise with all departments to provide all requisite system reports and support.
• Identify and manage ICT risk and execute stress tests for core banking system to ensure business continuity and data security. Apply Sales and Marketing Jobs 2021 | Jobs at HR World limited
• Ensure proper custody of system data logs, security logs, and CCTV footage.
• Ensure bank physical security gadgets and buttons are properly maintained, monitored and comply with bank Physical Security Policy.
• Perform any other duty that you may be assigned by the General Manager.

SKILLS AND KNOWLEDGE 

• In-depth knowledge of operations, business management and digital transformation journey,
• Good communication interpersonal skills  and ability to multitask delivering results,
• Demonstrate leadership and modern techno-savvy capabilities and business acumen,
• Analytical and presentational skills and ability to work well under pressure with strict deadlines and limited supervision.Bank Jobs Tanzania 2021 | Jobs at Kilimanjaro co-operative bank ltd

QUALIFICATION AND EXPERIENCE

• Minimum Bachelor’s degree in Information Technology or Computer Science or Computer Engineering (or similar).
• SAP System Administration Certifications is an added advantage
• At least 5 years’ experience in banking ICT and operations management. 3 of which spent at managerial role