Table of Contents

CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

Job Tittle: Specialist ICT Security solutions (2 post)

Job Tittle: Office Application Support Specialist

Job Purpose:-CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

Qualifications-CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

Job Title: Senior Specialist, Digital Channels Systems (2 post)

Job Tittle: ICT Risk & Compliance specialists (2 post)

Job Tittle: Senior Manager ICT Strategy & Governance

6New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

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CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

Job Tittle: Specialist ICT Security solutions (2 post)

CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant positions of Specialist ICT Security solution existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.

Job Purpose

Daily monitoring of the IT Infrastructure using security technical expertise and looking for patterns and potential issues, this includes working in close connection with Senior ICT Management.

Focal point for the provision of information security expertise, ensuring all aspects of IT security controls policies and procedures are implemented and audited. To be the prime contact for technical Security Issues

Responsibilities

To design, implement and enforce IT Security Policies to ensure alignment with related corporate policies.
To understand and provide expert advice on the ICT security risks facing information assets.
To be responsible for the technical IT security strategy, proposing and implementing solutions and processes to continuously reduce the risks and effects of hacking and cyber-crime.
To be responsible for forensic investigation of IT security incidents/breaches, providing regular reporting using the appropriate assurance framework.
To coordinate regular security testing with high quality reporting. Responsible for the subsequent hardening of IT systems based on results of regular tests.
Implement technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks

To administrate and monitor using specific IT Network Security applications including [but not limited to] the company-wide antivirus, email encryption, Data Loss prevention, file screening, server audit, and host protection systems. This requires continuous re-assessment of suitability for purpose and making or recommending any required changes.
Run various assessment tools to obtain insight on security posture and create various reports for management and stakeholders.
Provide remediation consultation to global teams to support enterprise risk reduction efforts
Implement physical security access to sensitive IT Assets.
Monitoring of all IT assets on configuration integrity in order to proactive manage the bank’s environment.
Work with different units in the department to reduce application configurations risk.
The SMIS, HISG, DICT, and Executive Management may assign other assignment as needed.

Knowledge

IT desktop applications, Computer technology
Operating systems (Windows, LINUX, Red hat, AIX …6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Networking & Database technology
IT Security & Virtualization
Microsoft Server and Supporting Services

Skills

Interpersonal, written and oral communication skills.
Knowledge of security Issues and products so that complex security issues can be quickly diagnosed and resolved.
Report writing and procedure /policy development.
Good time management.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Ability to organize self and others and to work on own initiative.

Qualifications

Possession of a Bachelor degree in Computer Systems Technology or related academic field.
At least 1 ICT Security professional certifications, CISA, CISSP, CEH etc.

Experience

Expert knowledge of current IT cyber security issues
Management of a complex IT Infrastructure within large enterprise level organization.
Contingency and Disaster Recovery Planning.
Up to date knowledge of technical applications
Ability to think ahead and anticipate problems, issues and solutions
Experience providing IT focused Enterprise Architecture and strategy.
Windows Operating systems and Active Directory Management
Anti-Virus domain infrastructure.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
At least 3 years of general ICT Security experience in banking environment.
Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.

Job Tittle: Office Application Support Specialist

CRDB Bank PLC is looking for a suitable candidate to fill 1 vacant position of Office Application Support Specialist existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.

Job Purpose:-CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

The Office Application Support Specialist is responsible to provide timely support to the daily operation in the company and support applications that are direct used by the users on their daily activities like Corporate Email, Active Directory, workflows. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position’s purview.

Accountabilities:-6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

To Monitor and provide technical support to all applications and ensures that he/she is providing necessary help to the end-users and allots work to the staff.
Responsible to resolves critical issues of the system which is used by normal users in their daily operations,6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Provide timely and high-quality L1 and L2 support for AD, Corporate email, and all other office application systems, leveraging specialized knowledge and training in the aforementioned applications.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy.

Administer all upcoming patches, plugins, new service packs, and versions and ensure effective implementation to provide better services.
Collaborate with Manager Office Application to administer applications to meet business needs.
Testing new products, run regular maintenance checks, and keep up-to-date with information security issues.
Plan and host ad-hoc webinars, teleconferences, and/or in-person meetings to better train and support application users.
Participate in the research and system application needs to visualize any problems for users.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Provide assistance to the customers or clients regarding the use of various software applications.
Coordinate with vendors and other business users and provide technical assistance for all applications.
Prepare management report to review same for precision and totality of contents and Documenting the reports obtained from the team members and presenting them to the Manager Office Application Support.

Experience Required

At least 2 years of experience in Office Application Support in any financial institution.
Minimum of 1-year experience as an IT technician. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
Technical handling interaction with vendors, contractors, and other stakeholders

Knowledge required

Technical knowledge in IT Support and Technician
Technical knowledge on Client and Servers Operating Systems.

Skills required

Demonstrated leadership and personnel management skills.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Strong interpersonal, written and oral communication skills.
Security operating Control.
Ability to explain complex ideas to those with limited IT and systems knowledge.

Qualifications-CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

Possession of a Bachelor degree in Computer Systems Technology or related academic field.
At least 1 certification from Microsoft.

Job Title: Senior Specialist, Digital Channels Systems (2 post)

CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant positions of Senior Specialist, Digital Channels Systems existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.

Job Purpose:

To effectively lead a team of ICT Specialist, Systems administrators, responsible for Self-service / Channels systems support. Implementation of new & Enhancements and Second level Day by Day support of all Channels systems; Internet Banking, Mobile Banking, Agent Banking, SMS Service, Enterprise Service Bus (ESB) integrations with internal & external systems and All Self-service customer facing systems.

Accountabilities:

Supervise and provide technical support and monitoring of the Digital Channel systems.
Supervise support by 24 hours on call support and supervise day-to-day support of these systems.
Document and analyse technical specifications for changes and projects.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
Coordinate interventions by vendors.

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Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
Configure hardware, Digital Systems, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Supervise the daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Supervise the backup operations, ensuring all required file systems and data are successfully backed up to the appropriate destination(s).
Perform regular file archival and purge as necessary.
Repair and recover from hardware or software failures; coordinate and communicate with impacted users.

Qualifications

At least under graduate or equivalent degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering or equivalent relevant IT degree from a University with a reputable curriculum.
At least one professional qualification in ITSM related area (i.e. ITIL).

Experience Required

At least 5-year experience at ICT Senior / Supervisor role in a bank of similar size and scale.
At least 6 years of experience in ICT related role. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
At least 3 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale
Experience and ability to work effectively in a dynamic, collaborative

Knowledge required

Technical knowledge of Digital Channels solutions
People Management & Leadership knowledge. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Be a team player that motivates and trains other team members.

Technical skills:

Technical knowledge of Digital Channels solutions. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
People Management & Leadership knowledge. Be a team player that motivates and trains other team members.
Demonstrated leadership and personnel management skills. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Good knowledge in operating systems such as windows and Linux.
SLA and vendor Management skills.
Interactions with vendors, contractors, and other stakeholders

Behavioral skills:

Strong interpersonal, communication skills.

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Job Tittle: ICT Risk & Compliance specialists (2 post)

CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant position of ICT Risk & Compliance specialist existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam

Job Purpose:

Responsible for managing and maintaining the IT risk assurance program which includes Information security policies, controls, guidance and best practices aimed to reduce operational IT risk.
This position is responsible for assessing and facilitating IT risk-related activities such as IT audits, regulatory exams, compliance testing, investigations and control attestations.
Review system’s security documentation in order to identify potential security weaknesses, recommend improvements to amend vulnerabilities, implement changes and document security relevant changes.
Inform users about security measures needed to address certain security issues, explain potential threats

Responsibilities for the Role:

Coordinate regular compliance, risk, maturity and audit reviews executed within the ICT functions, including reporting progress against identified areas of improvement.
Participate in implementation of technological audit and regulator recommendations to ensure compliance to both bank and regulatory requirements.
Ensure all relevant ICT documents like policies, procedure, processes are reviewed regularly according to the policies and maintained.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Ensures compliance with ICT security policies and the alignment of ICT procedures and policies; ensure the adherence of ICT working instructions, systems and software applications to established procedures, policies, standards and best-practices.
Review all Bank’s Information Systems such as workstations and servers to ensure that they are well protected against virus attacks and are updated with latest security patches according to the policy. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Training users and promoting information security awareness to enhance the overall compliance with the Bank’s security standards, procedures, policies, checklists, statutory and regulatory requirements.

Advise ICT team of emerging compliance issues and consults and guides the Bank in the establishment of controls to mitigate risks and ensure all employees are educated on the latest regulations and processes.
Facilitate and coordinate user access reviews which will be performed quarterly and System reviews which will be performed semi-annually.
Responding to all governance reports from different committee and Boards such as MARC, ORC and FPC.
Perform monitoring and review the adherences of ISO 27001 and PCI standards
Monitoring the compliance of licenses and vendor contracts and vendor SLA
Provides guidance, evaluation and advocacy on audit findings and recommendations and ensures appropriate mitigation actions are developed and implemented in a timely manner.
Undertake risk control self-assessment prior to any independent audit or assessment, report and raise any issue noted for management attention and recording.
Working closely with the Department of Risk and Compliance, Internal & External auditors to ensure all system related risks and gaps identified are timely addressed.
Tracking of all audit issues raised by internal and external auditors to its closure
Collecting and validating all supporting evidences requested in risk assessment and audit reviews
Reports all KRI (Key Risk Indicator) and RCSA (Risk Control Self-Assessment) in to Risk department on monthly basis.
Performing risk assessment on Quarterly basis
Updating ICT Risk register and track all gaps identify in risk assessment and act as ICT Risk champion. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021

Knowledge, Skills, Qualifications and Experiences Required for the Role.

Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems
Professional Certification like CISA, CISM, CGEIT will be an added advantage.
At least 2 years of general ICT Auditing, Risk, compliance and governance experience in banking or similar environment.
Ability to work well under minimal supervision
Strong interpersonal, written and oral communication skills.6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Excellent interpersonal and networking skills, internally and externally.
Broad understanding of Governance, assurance and compliance frameworks and their linkage to bank industry in the Tanzania environment
Technical knowledge of Information & Communication Technologies and Information Security.
Understanding of Information Security, Audit, risk management or internal controls experience.

Job Tittle: Senior Manager ICT Strategy & Governance

CRDB Bank PLC is looking for a suitable candidate to fill 1 vacant position of Senior Manager ICT Strategy & Governance existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.

Job Purpose:

The Senior Manager ICT Strategy & Governance is responsible for the day to day management, monitoring and reporting on the systems and processes that support governance, strategy, risk, compliance, audit, security, architecture and overall administration and reporting within the Department of Information & Communication Technology (ICT).

Responsibilities for the Role:

Develop, implement and monitor reporting mechanisms for overall strategy and governance, security and risk practices to support compliance and highlight areas of exposure
Review identified security risks and breaches to ensure the bank assets and information are appropriately secured at all times. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Monitor and review compliance with audit and risk management strategies and practices to ensure ICT-related activities are meeting minimum standards
Report on ICT compliance metrics, follow up with respective issues owners and advise on best practices to be applied on processes, people or systems delivering ICT services.
Maintain currency and applicability of subject matter knowledge and the links to legislative, legal and statutory changes relating to information security and management
Manage team performance, including guiding, supporting, coaching and mentoring team members

Ensure all projects, enterprise architecture and initiatives are aligned and compliant to established bank’s security policies, processes and standards.
Manage the security awareness and training programs of the bank
Collaborate with external and internal business stakeholders, including Risk, Audit, HR, Compliance, BOT and external auditors, for effective and value-adding relationship
Undertake risk control self-assessment prior to any independent audit or assessment, report and raise and issue noted for management attention and recording.
Ensure all relevant ICT documents like policies, procedure, processes are reviewed regularly according to the policies and maintained. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Review the application of Information Security policies and related standards and guidelines across business areas to ensure they are applied consistently and effectively and escalating any concerns. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Manage deliverables of the team members, in accordance to their duties and responsibilities. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Perform any other related roles and responsibilities as may be assigned from ICT Management, Line management or bank’s senior management.

Key Skills, Qualifications and Required Experience for the Role.

Possession of a Bachelor degree in Computer Systems Technology or related academic field.
ICT Security & Governance professional certifications, CISSP, COBIT, CGEIT or CISA will be an added advantage.
At least 5 years of general ICT Strategy, compliance and governance experience in banking or similar environment.
Experience of working in a deadline-oriented environment, managing multiple issues simultaneously.
Broad experience and understanding of the strategy formation and reviews, governance and compliance frameworks and their linkage to bank industry in the Tanzania environment

Technical knowledge of Information & Communication Technologies and Information Security.
Demonstrated leadership and personnel management skills. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Strong interpersonal, written and oral communication skills. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Strategy, governance, compliance frameworks.
Cyber Security Framework. 6 New CRDB Bank Job Vacancies 2021 | Nafasi za Kazi CRDB Bank 2021
Project and Analytical skills.

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