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Gijima Holdings Jobs | Field Service Engineer Jobs 2021

Purpose

Provide and maintain end user desktop and peripheral support.

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Minimum Qualifications and Experience

Grade 12
2-4 years’ experience in basic IT software and hardware support, desktop/laptop support and basic troubleshooting skills on networks
Technical/Legal Certification
Relevant OEM and Microsoft certifications
CompTIA A+
CompTIA N+ (Advantageous)
Valid Driving Licence

Duties and Responsibilities

Financial Perspective

Manage operational expenses

Accurate record keeping of related items (travel, cell phone, over time, standby, leave, etc.)

Manage tools of trade

Responsible for application and maintenance of assigned equipment (iPad, vehicles, tools, etc.)

Time and material

Ensure correct procedure, i.e. quote, job card and approved sign off from client is followed as per client requirements

Time management

Accurate timekeeping in ESS

Customer Perspective

End user support

Resolve logged incidents as per client contract with-in agreed SLA times

Deliver customer service

Communicate, dress and display positive attitude

Quality incident resolution

Ensure incident is resolved on first contact, to clients specification within the Service Level agreed

Compliance to pending rules

Ensure compliance to pending rules is followed

Quality data input

Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards

Preventative maintenance

Identifies possible risks and reports to Team Lead

Pre-installation audits

Ensure pre-installation audits conducted and maximum optimisation of printers achieved

Internal Perspective Compliance

Ensure compliance to relevant client checklist/SOP

Utilisation of Resolve IT

Ensure closure of tasks/incidents on Resolve IT

Occupational health and safety compliance

Accountable for the completion of all SHERQ related documents for site
Contribute to safety meetings
Ensure team compliance to SHERQ requirements

Learning and Growth Perspective

Talent database

Ensure CV updated and remains current on talent management system

Execute personal development plan (PDP)

Participate in activities as described in personal development plan

Knowledge sharing

Participate in opportunities for knowledge sharing within the team and relevant communities of practice (COP’s)

Maintain accreditation status

Relevant training programme attended. Registered for training programme evaluation

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Method of Applications

Those who are interested are invited to submit their CV together with proof of their tertiary and other qualifications by no later than close of business on 23 July 2021.

Should you not be contacted by Gijima’s HR within 2 weeks after the closing date, please consider your application unsuccessful.

Preference will be given to designated individuals and internal applicants within the employment equity framework of Gijima.

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