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Gijima Holdings Jobs | Field Service Engineer Jobs 2021
Purpose
Provide and maintain end user desktop and peripheral support.
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Minimum Qualifications and Experience
- Grade 12
- 2-4 years’ experience in basic IT software and hardware support, desktop/laptop support and basic troubleshooting skills on networks
- Technical/Legal Certification
- Relevant OEM and Microsoft certifications
- CompTIA A+
- CompTIA N+ (Advantageous)
- Valid Driving Licence
Duties and Responsibilities
Financial Perspective
Manage operational expenses
- Accurate record keeping of related items (travel, cell phone, over time, standby, leave, etc.)
Manage tools of trade
- Responsible for application and maintenance of assigned equipment (iPad, vehicles, tools, etc.)
Time and material
- Ensure correct procedure, i.e. quote, job card and approved sign off from client is followed as per client requirements
Time management
- Accurate timekeeping in ESS
Customer Perspective
End user support
- Resolve logged incidents as per client contract with-in agreed SLA times
Deliver customer service
- Communicate, dress and display positive attitude
Quality incident resolution
- Ensure incident is resolved on first contact, to clients specification within the Service Level agreed
Compliance to pending rules
- Ensure compliance to pending rules is followed
Quality data input
- Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
Preventative maintenance
- Identifies possible risks and reports to Team Lead
Pre-installation audits
- Ensure pre-installation audits conducted and maximum optimisation of printers achieved
Internal Perspective Compliance
- Ensure compliance to relevant client checklist/SOP
Utilisation of Resolve IT
- Ensure closure of tasks/incidents on Resolve IT
Occupational health and safety compliance
- Accountable for the completion of all SHERQ related documents for site
- Contribute to safety meetings
- Ensure team compliance to SHERQ requirements
Learning and Growth Perspective
Talent database
- Ensure CV updated and remains current on talent management system
Execute personal development plan (PDP)
- Participate in activities as described in personal development plan
Knowledge sharing
- Participate in opportunities for knowledge sharing within the team and relevant communities of practice (COP’s)
Maintain accreditation status
- Relevant training programme attended. Registered for training programme evaluation
Method of Applications
Those who are interested are invited to submit their CV together with proof of their tertiary and other qualifications by no later than close of business on 23 July 2021.
Should you not be contacted by Gijima’s HR within 2 weeks after the closing date, please consider your application unsuccessful.
Preference will be given to designated individuals and internal applicants within the employment equity framework of Gijima.
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