Gijima Holdings Jobs | Field Service Engineer Jobs 2021

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Gijima Holdings Jobs | Field Service Engineer Jobs 2021


Provide and maintain end user desktop and peripheral support.

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Minimum Qualifications and Experience

  • Grade 12
  •  2-4 years’ experience in basic IT software and hardware support, desktop/laptop support and basic troubleshooting skills on networks
  • Technical/Legal Certification
  • Relevant OEM and Microsoft certifications
  •  CompTIA A+
  •  CompTIA N+ (Advantageous)
  •  Valid Driving Licence

Duties and Responsibilities

Financial Perspective

Manage operational expenses

  •  Accurate record keeping of related items (travel, cell phone, over time, standby, leave, etc.)

Manage tools of trade

  •  Responsible for application and maintenance of assigned equipment (iPad, vehicles, tools, etc.)

Time and material

  •  Ensure correct procedure, i.e. quote, job card and approved sign off from client is followed as per client requirements

Time management

  •  Accurate timekeeping in ESS

Customer Perspective

End user support

  • Resolve logged incidents as per client contract with-in agreed SLA times

Deliver customer service

  •  Communicate, dress and display positive attitude

Quality incident resolution

  •  Ensure incident is resolved on first contact, to clients specification within the Service Level agreed

Compliance to pending rules

  •  Ensure compliance to pending rules is followed

Quality data input

  •  Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards

Preventative maintenance

  •  Identifies possible risks and reports to Team Lead

Pre-installation audits

  •  Ensure pre-installation audits conducted and maximum optimisation of printers achieved

Internal Perspective Compliance

  •  Ensure compliance to relevant client checklist/SOP

Utilisation of Resolve IT

  •  Ensure closure of tasks/incidents on Resolve IT

Occupational health and safety compliance

  • Accountable for the completion of all SHERQ related documents for site
  •  Contribute to safety meetings
  • Ensure team compliance to SHERQ requirements

Learning and Growth Perspective

Talent database

  •  Ensure CV updated and remains current on talent management system

Execute personal development plan (PDP)

  •  Participate in activities as described in personal development plan

Knowledge sharing

  •  Participate in opportunities for knowledge sharing within the team and relevant communities of practice (COP’s)

Maintain accreditation status

  •  Relevant training programme attended. Registered for training programme evaluation
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Method of Applications

Those who are interested are invited to submit their CV together with proof of their tertiary and other qualifications by no later than close of business on 23 July 2021.

Should you not be contacted by Gijima’s HR within 2 weeks after the closing date, please consider your application unsuccessful.

Preference will be given to designated individuals and internal applicants within the employment equity framework of Gijima.


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