New Jobs at Wananchi Group Tanzania Limited 2021, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania. Check also:New Jobs at CRDB Bank Plc 2021
New Jobs at Wananchi Group Tanzania Limited
Job Opportunity at Wananchi Group Tanzania Limited Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading Internet, data, TV services, and multimedia communication solutions provider.
New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
We are looking for Customer Service Team Leader DTH, who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to the Head of Sales and Retention Manager. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
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Position: Customer Service Team Leader DTH
Customer Service Team Leader DTH Responsibilities
Responsibilities:
- Leading a team in design, implementation, and execution strategies that manage customer touchpoints, activation/onboarding service support, to improve subscriber, payment channels and posting, retention processes and exposure to customers retention and revenue risks;
- Manage service support for ZUKU TV Tanzania base and resources in line with KPIs. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- Achieve budgeted financial goals in the key customer retention KPIs
- Drive customer-centric analysis of customer base and market information. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- Point of referral for after-sales, retention strategy, and escalations. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- Provide reports on customer management operations and performance. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- The Customer Service Team Leader is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
A Customer Service Manager job description generally includes:
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- Managing a large number of incoming calls and emails
- Managing customers’ accounts. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- Keeping a record of customer interaction and details of actions taken. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- Communicating with internal teams to discuss sales targets. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results. New Jobs at Wananchi Group Tanzania Limited, Nafasi za Kazi April 2021, Ajira zote, Job Opportunities in Tanzania, Online jobs in Tanzania.
Minimum Qualifications
Qualifications:
- Minimum of Diploma or Bachelor degree in Business Administration,
- 4 years of Customer Service experience in Business development. CS certification is an added advantage.
MODE OF APPLICATION – Online jobs in Tanzania
Please share your ajira CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before Sunday 21st March 2021.
