NMB Bank PLC Job Vacancies, June 2023

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NMB Bank, is a commercial bank in Tanzania. It is licensed by the Bank of Tanzania, the central bank and national banking regulator.

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Position: CBS Specialist (4 Position(s))

Job Location :

Head Office, Hq

Job Purpose:

Support and create interfaces for Core Banking Systems (CBS) and be responsible for resolving incidents at a Level 2 in the back-end Core Banking Application systems. Support End of Day (EOD) operators and coordinating Level 3 support issues for all back-end Core Banking Application systems with offshore support teams for proactive and active support.

Main Responsibilities:

  • Core Banking applications support at application layer.
  • Responsible for Level 2 issues related to all core applications except the in-house developed applications
  • Responsible for support of EOD/EOM batches.
  • Responsible for User Acceptance Testing (UAT) Application changes.
  • Support of day-by-day operations & performance of Core Banking System
  • Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
  • Creating and configuration of Systems interface, making sure that third party systems are able to interface with Core Banking Systems.
  • Automating back-office Operations using third party systems through Core Banking system.
  • Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data Warehousing, UAT, Report)
  • Escalation to 3rd level support (CBS Vendor– Onsite & i-Support)
  • Follow-up & feedback on incidents escalated to CBS vendor.
  • Customer Call Centre’s 2nd level customer support for Core Banking Systems system related queries & incidents
  • Log all CBS and EOC incidents encountered in the section to the Service Desk
  • Provide updates and submit monthly reports to the Senior Manager.
  • Attend weekly meetings with section staff to resolve issues and implement continual improvement actions.

Knowledge and Skills:

  • Detailed understanding of the core application products setup
  • ICT systems support knowledge and experience.
  • Multi skilled in all areas of technology Flexcube, SWIFT, TACH, Opics, network, desktop support, etc.
  • Team player that motivates and educates other team members.
  • ICT Service Management skills
  • Excellent communication skills with internal customers as well as with higher level support teams

Qualifications and Experience: NMB Bank PLC Job Vacancies

  • Possession of at least a Bachelor’s degree in Computer Science; Information Technology; Computer Engineering
  • ICT Service Management ITILv3 certification
  • A minimum of five (5) years’ experience in ICT Core Banking support or Applications development.

    NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

    Only shortlisted candidates will be contacted.

Job opening date : 14-Jun-2023

Job closing date : 28-Jun-2023