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Exim Bank Tanzania Vacancies 2023: Exim Bank Tanzania is looking for a willing candidate to work for their company as an Assistant Manager of Service Delivery and support.

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Assistant Manager Job Vacancies at Exim Bank Tanzania 2023

Assistant Manager Job Vacancies at Exim Bank Tanzania 2023: Exim Bank Tanzania is a commercial bank in Tanzania, the second-largest economy in the East African Community. The bank is licensed by the Bank of Tanzania, which is the country’s central bank and national banking regulator.

Assistant Manager – Service Delivery & Support

REPORTING TO: Head of Merchant Acquiring and Payment Acceptance

RESPONSIBLE FOR: Supporting merchants on PoS Platform and all future products related to merchants
(QR Code and E-Commerce)

DEPARTMENT: Retail Banking

REGION: Dar es Salaam

HOURS OF WORK: 8 am – 5 pm Monday to Friday.

Additional hours as required by the workload as required on weekends.

OBJECTIVE:

The role requires retaining, supporting, and managing relationships with existing Merchants who are on board and addressing their operational issues with internal departments for resolution. Responsible for meeting or exceeding Retention KPI’s (merchant and Volume).

MAIN DUTIES AND RESPONSIBILITIES:

Deliver PoS to merchants with associated training to respective teams assigned by the merchant
Assist to give best card acceptance training to existing customers/merchants for their new team and get a signed Delivery note
Assist in providing after-sales support to customers including resolve customer queries received from the sales team, Call Centre, payment desk, merchants, and branches within specified SLA
Distribute consumables to customers/merchants and branches
Enhance service levels to merchants by ensuring a customer-oriented approach for all merchant issues during business and after working hours
Monitor merchants through MIS reports and take actions to those dormant or with zero/lower volumes
Develop partnerships and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year through coordination with Project and Admin office
Ensure the pos platform and terminals are all updated, and customers are informed on downtimes and service restoration
Collecting POS slips from merchants for suspicious, unsettled, refunds and assisting in processing
Establish key relationships and provide best services to merchant customers. Strengthen merchant relationships to secure larger business

TEAM MANAGEMENT:

Provide operational or technical leadership to your team and branches in your territories
Monitor the team’s performance through assigned KPIs, weekly, monthly, and quarterly
Work closely with the Relationship Managers, Head of Corporate Investment Banking and/or Branch Heads in arranging for events /promotions for new acquisition of customers
Develop processes and workﬂows that improve engagement with team
Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, ﬁnance

REPORTING:

Prepare reports – proﬁtability, portfolio Analysis summary, weekly customer visits
Keep records – pos, sim cards and all updates

ESSENTIAL QUALIFICATIONS/EXPERIENCE/SKILLS REQUIRED:

University Degree pref. in Banking / Business Management / Marketing
Minimum 3 years’ experience in Merchant Acquiring in other Banks or Credit Cards
Ability to represent the bank professionally toward merchants
Ability to enhance customer support using various tools and resources
Ability to manage a team and coordinate with colleagues to achieve team success

How to Apply for Exim Bank job vacancy 2023?

Below are the details to apply for Exim Bank Tanzania jobs (Exim Bank jobs).

To apply, please send your CV along with all academic certificates to: hrrecruit@eximbank.co.tz with the subject line: Deadline: 22^nd December, 2023. (Note: Only shortlisted candidates will be contacted)

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