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ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience.
The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy.
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Job Title: Regional Business Executive (2 positions)
Job Purpose/Mission
This person will be responsible to lead and manage a team of Acquisition & Collection Agents, Installations Technician, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain and Fulfil.
Responsibilities: ENGIE Energy Access Job Vacancies
Business Management
- Develop and implement the acquisition operational strategies within allocated Region, as well as align with the Region acquisition targets.
- Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
- On time and high-quality system installations at the customers premises or any other location as directed by ENGIE Mobisol.
- Train Acquisition Agents, Dual Contractors, Collection Agent, Installation Technicians, Maintenance Technicians and in applicable policies, guidelines, processes, and procedures.
- Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
- Mentoring each Acquisition Agent, Installation Technician, Maintenance Technician, Dual Contractor to enhance operational performance, motivation, and engagement.
- Training and coaching of Acquisition Agents on topics including pitching, acquisition conversation, negotiations, closing, and building of strong and long-lasting relationships with customers.
Stock Management and Coordination
- Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
- Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
- Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
- Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
- Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.
Managing Installation and Maintenance Technicians
- Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
- Support recruitment of new Installation and maintenance technicians in the acquisition Region.
- Prepare the monthly installation monitoring report for the Zonal Service Coordinator
- Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
- Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
- Identify the need for and recruit new contractors with support from Service Network Team Leader
- Responsible for disciplinary for installations and maintenance technicians
Portfolio Monitoring
- Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
- Conduct initial assessment to establish the applicant’s character to eliminate the risk of default.
- Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
- Providing regular portfolio, compliance and routing report to the Supervisor as required
- Ensure remedial action is taken when required to keep performance in line with business objectives.
- Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
- Review and update credit and loan files.
- Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
- Handle customer complaints and take appropriate action to resolve them.
- Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
- Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.
Subordinates Effectiveness
- Managing the daily work and activities of shop acquisition and collection agents.
- Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
- Participating in the recruitment of new acquisition and collection agents and training of new and agents.
- Conduct periodic performance review of acquisition and collection agents.
Others
- Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
- Undertaking any other duties which may be assigned by the Line Management from time to time.
Knowledge and skills
Experience:
- 2+ years of relevant sales and operational management experience in a medium sized company
- Previous experience in a managerial position is an added advantage.
- Experience in Customer Relationship Management
- Previous experience in Credit Management activities/roles
Qualifications: engie careers
- Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
Language(s):
- Kiswahili fluency (writing, speaking and reading)
- English fluency (writing, speaking and reading)
Technology:
- Experience in using Microsoft applications, computer, and smartphone literate.
Job Title: Fraud Investigation Officer
Job Purpose
- Fraud Investigation Officer plays a key role in making sure that overall risk-related matters within Engie Mobisol UK Ltd., are investigated and proper recommendations are planned and executed. Furthermore, he/she monitors the implementation of policies, processes, and controls to manage credit operations activities.
Responsibilities: ENGIE Energy Access Jobs
- Identify root causes of operational non-compliance including fraud and work with the Credit Risk Manager to create action plans to address these areas.
- Where major issues are identified lead the deep-dive investigation, reporting and make recommendation on how controls can be improved to safeguard operation activities.
- Where policy, procedure and control gaps are identified or new processes and tools are to be implemented, collaborate with the Credit Risk Manager to ensure drafting and operationalization of the same is properly implemented.
- Coordinate and monitor all investigations, monitor police cases, monitor court orders, monitor accumulated evidence and all matters brought by the effects of the prevailing risk.
- Work with the Credit Risk Manager and other teams inside and outside of Customer Finance to develop robust and permanent compliance monitoring framework following well-defined processes and standards.
- Establish the rule that is alleged to have been breached and ensure that cases are investigated within approved time limits.
- Report to the Management on latest risk-related trends and case facts for cases committed across credit operations activities.
- Maintain accurate database and records of all cases handled and investigated, as well as all legal matters pending in court involving fraud activities undertaken in credit operations.
- Evaluate cases referred for investigation and recommend proper actions to be taken.
- Support Engie Mobisol management with remedial action to reduce fraudulent activities within the company.
- Manage the security and storage of information, evidence and documents related to investigations.
- Prepare periodical reports relating to all investigation cases indicating recommended actions to be taken and status thereof.
- Undertake any other related duties as assigned by the line management from time to time.
Requirements: engie careers
- Minimum holder of bachelor’s degree in Business Administration or Banking or Finance or Economics or any other related field..
- Experience in investigative work on frauds or non-compliance to company laws and regulations is highly required.
- Experience in a role managing operational and credit risk including process compliance and fraud investigation is an added advantage.
- Ability to effectively collaborate with different teams to understand areas of potential risk and to escalate and mitigate these effectively.
- Strong analytical, communication, creative problem-solving, influencing, integrity, judgment, and negotiation skills.
- Computer literate, team player, and dynamic self-starter.
- A good understanding of Engie Mobisol systems, policies, and procedures.
- Willing to travel and work in any geographic region in Tanzania.
- Fluent in English and Swahili.
Language(s):
- English
- Kiswahili
Technology:
- Experience in and good working knowledge of Microsoft Office Suite/365 Office Apps