New Job Opportunities at Vodacom Tanzania 2022

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New Job Opportunities at Vodacom Tanzania 2022

Vodacom Tanzania Limited is Tanzania’s leading cellular network company. As of December 2020, Vodacom Tanzania had over 15.6 million customers and was the largest wireless telecommunications network in Tanzania. New Job Opportunities at Vodacom Tanzania 2022


Vodacom Tanzania is the second telecom company in Africa, after Vodacom, to switch on its 3G High-Speed Downlink Packet Access (HSDPA) which was available only in Dar Es Salaam in early 2007.

EBU Support Executive

Duties and Responsibilities:

  1. Manage the in life status of fixed customers
  2. Proactively advise the customers in case there is availability issue through availability management process.
  3. To achieve SLA Mean Time to Resolution (MTTR), through incident management process
  4. Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
  5. Review and improve the support processes (CRs Management) and policy to enhance customer experience. New Job Opportunities at Vodacom Tanzania 2022
  6. Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience.

Core Competencies, Knowledge, Experience and Qualification

  1. Strong analytical skills
  2. Excellent communication skills
  3. Strong stakeholder engagement
  4. Strong customer service and customer satisfaction ethos. Delivering results.
  5. Interpersonal skills
  6. 2+ years’ experience industry or functional experience.
  7. Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
  8. Interpersonal skills.
  9. Excellent communication skills