New Job Opportunities at Vodacom Tanzania 2022

February 16, 2022 Comments Off

Table of Contents

New Job Opportunities at Vodacom Tanzania 2022

Vodacom Tanzania Limited is Tanzania’s leading cellular network company. As of December 2020, Vodacom Tanzania had over 15.6 million customers and was the largest wireless telecommunications network in Tanzania. New Job Opportunities at Vodacom Tanzania 2022

Recommended:

Vodacom Tanzania is the second telecom company in Africa, after Vodacom, to switch on its 3G High-Speed Downlink Packet Access (HSDPA) which was available only in Dar Es Salaam in early 2007.

EBU Support Executive

Duties and Responsibilities:

Manage the in life status of fixed customers
Proactively advise the customers in case there is availability issue through availability management process.
To achieve SLA Mean Time to Resolution (MTTR), through incident management process
Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
Review and improve the support processes (CRs Management) and policy to enhance customer experience. New Job Opportunities at Vodacom Tanzania 2022
Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience.

Core Competencies, Knowledge, Experience and Qualification

Strong analytical skills
Excellent communication skills
Strong stakeholder engagement
Strong customer service and customer satisfaction ethos. Delivering results.
Interpersonal skills
2+ years’ experience industry or functional experience.
Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
Interpersonal skills.
Excellent communication skills

FOR MORE DETAILS AND APPLICATION CLICK HERE